Resolved -
Empathize with those affected and let them know everything is operating as normal.
Jun 28, 14:54 PDT
Monitoring -
Let your users know once a fix is in place, and keep communication clear and precise.
Jun 28, 14:44 PDT
Identified -
As you continue to work through the incident, update your customers frequently.
Jun 28, 14:50 PDT
Investigating -
When your product or service isn’t functioning as expected, let your customers know by creating an incident. Communicate early, even if you don’t know exactly what’s going on.
Jun 28, 15:20 PDT